Customer Satisfaction – Service and Warranty

In support of our systems and products, Elbit Systems has developed a full service capability to provide Total Support Solutions for our programs. We offer a wide range of services, ranging from Performance Based Logistics (PBL), to full Private Finance Initiative (PFI) contracts, Contractor Logistics Support (CLS) and other innovative service agreements tailored to specific customer requirements. Our experience in providing cost effective support solutions is utilized to analyze support needs and define solutions that are cost effective, flexible and meet the changing needs of our customers.
Elbit Systems’ management is committed to customer satisfaction of its fielded systems and products. This commitment is expressed by making the technical potential of the entire organization available to support the customer should the need arise for as long as necessary. Recognizing the scale of this commitment, Elbit Systems adopts a pro-active approach through a process termed, Integrated Logistic Support (ILS).
ILS is based on simultaneous engineering. This means that product support is a consideration at every stage of product production, from design to manufacture to testing through in-service life.
The latest integrated data environment is used to provide visibility into assets in transit, repair and inventory and to perform defect rogue tracking, analysis and corrective action.
We manufacture equipment using fully compliant material and components in accordance with the applicable quality standards. In the event that a product requires repair, we offer a standard one-year warranty on material and workmanship. Under our Extended Warranty Program, repair service can be provided for additional periods of time.